Communication for Business and the Professions:  by Patricia Hayes Andrews, John E. Baird, Jr.
617 pages, $73.95 list
Instructor's Resource Manual available
Communication for Business and the Professions
Eighth Edition
The current trend in organizations is toward participative management. Nonsupervisory personnel take on organizational tasks formerly assigned to supervisors, managers, and higher-level executives; managers and supervisors become facilitators rather than order givers. As this trend continues, all organization members need the effective communication traditionally attributed to those in positions of leadership.

As in previous editions, Andrews and Baird write in a clear, accessible style. They distill relevant theory and research on the structures and functions of communication in organizations and offer communication strategies and skills vital to diverse organizational contexts. For the eighth edition, they have updated examples and added new information on a variety of topics, including civic engagement, effective writing, nonverbal communication, cross-cultural communication, multinational business and ethics, telecommuting and virtual work teams, posting resumes on the Internet, pressure and stress in the work-place, study circles as a vehicle for managing conflict, and gender and leadership in groups.

At the end of each chapter, questions for discussion tap critical-thinking skills, exercises promote research and exploration, and case applications challenge readers to analyze real-world situations and implement effective communication strategies.
“An excellent update of a business and professional classic. The perfect book for non-majors who won’t get to take other communication courses, as it integrates many different aspects of our discipline and makes them relevant to the non-major.” — Irwin Mallin, Indiana University-Purdue University

“This is a great book . . . for our Business Communication course required for all graduates.” — Rebecca Moore, CTC Shepherd

“A very good book. I especially like the section on Interviewing. . . . Your information, especially on discrimination and employment laws, is very helpful.” — Jim Mignerey, St. Petersburg College

“A comprehensive textbook that addresses any communication demand in a business or professional setting. Complete and detailed explanations. This is an excellent, informative book.” — Marie Annala Whaley, Kent State University
Table of Contents

1. Ethical Foundations of Organizational Communication

Why “Go Do the Right Thing”? / Why Can It Be Difficult to “Go Do the Right Thing”? / Civic Engagement as Ethical Behavior / Deciding What’s “Right”: Some Ethical Perspectives / Ethical Issues Concerning Organizational Communication / Employee Rights / Multinational Business and Ethics / “Politically Correct” Speech / Building Organizational Ethics

2. Fundamentals of Organizational Communication

Basic Definitions / Common Communication Shortcomings / Formal Communication Channels / Informal Dimensions of Communication / The Communication System: Technological Benefits and Challenges

3. Organizational Culture, Leadership, and Followership

Leadership Philosophies / Providing “Good” Leadership / Leadership Challenges in Contemporary Organizations / Being an Effective Follower


4. Verbal Messages

Using Words: Semantics / Effective Writing / Storytelling / Writing E-mails / Destructive Verbal Strategies / Constructive Verbal Strategies

5. Nonverbal Messages

Roles of Nonverbal Cues / The Physical Environment / Proxemics / Artifacts / Kinesics / Face and Eyes / Touch / Vocalics / Time

6. Building and Sustaining Relationships

Fundamentals of Interpersonal Relationships: Perception / The Dimensions of Human Relationships in Organizations / Communication Skills for Improving Relationships / Effective Listening / Working with Difficult People

7. Managing Conflict

The Role of Conflict in Organizations and Communities / Managing Conflict


8. Fundamentals of Interviewing

The Meaning and Importance of Interviews / Basic Concepts of Interviewing / Types of Interviews in Organizations / The Ethics of Interviewing

9. The Employment Interview

The Function and Importance of the Employment Interview / The Role of the Interviewer / The Role of the Interviewee / The Interview as a Problem-Solving Session


10. Group Functions and Socioemotional Variables

Small Groups: Their Meaning and Scope / Key Socioemotional Variables in Groups

11. The Process of Group Decision Making

Pros and Cons of Group Work / Preparing for Group Participation / Discussion Questions / Organizing Decision-Making Discussions / Using Technology to Facilitate Groups / Behavioral Guidelines for Discussion Participants

12. Leading Group Meetings

Before the Meeting: Preparatory Steps / Leadership Styles / Selecting a Leadership Style / Is Gender Relevant to Group Leadership? / Handling Problem Participants / Follow-up / Conducting Meetings Via Technology


13. Preparing and Supporting Your Speech

The Importance of Public Speaking in Professional and Civic Life / Selecting the Speech Topic / Choosing the Speech’s Purpose / Investigating the Speech Topic / Supporting the Speech with Evidence / Constructing a Persuasive Argument / Fallacies in Reasoning

14. Organizing and Delivering the Public Speech

Organizing the Speech / Outlining the Speech / Delivering the Speech / Language: Striving for Good Oral Style / Using Presentational Aids

15. Special Persuasive Speaking Applications

Persuasive Speaking: Basic Principles / Proposal Presentations / Sales Presentations

Appendix. Fundamentals of Parliamentary Procedure